Return and exchange


Return and exchange If you are not satisfied with your purchase, you have the possibility to return the goods to us within 14 days. Please note that opened products are excluded from return. We ask you to handle the goods carefully and to use the original packaging for the return transport if possible. If this is not possible, please make sure to pack the goods sufficiently for the return transport to avoid possible transport damages. 

 

For reasons of hygiene we can only take back unused items. Please make sure that you do not open the products by mistake.

For all delivered articles our general terms and conditions (AGB) are valid, which you can view at https://miacosa.de/en/pages/agb Cancellation policy 

 

Right of withdrawal 

In order to exercise your right of withdrawal, you must inform us (Mariam Guédé, Wendenstrasse 474, 20537 Hamburg, Germany, info@miacosa.de, by means of a clear statement (e.g. a letter sent by post, or e-mail) of your decision to withdraw from this contract. You can use the attached sample revocation form for this purpose, but it is not mandatory. 

You may also electronically complete and submit the sample revocation form or other clear statement on our https://miacosa.de/en/pages/contact-us. If you make use of this possibility, we will immediately send you an e-mail confirming the receipt of such a revocation. In order to comply with the cancellation period, it is sufficient to send the notification of the exercise of the right of cancellation before the end of the cancellation period. 

Consequences of revocation 

If you withdraw from this Agreement, we shall refund all payments received from you, including delivery charges (except for any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notification of your withdrawal from this Agreement. For this refund we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will we charge you any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day you inform us of the revocation of this contract. The deadline is met if you send the goods before the end of the fourteen-day period. You bear the direct costs of returning the goods. You shall only be liable for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary for the purpose of checking their nature, properties and functioning. 

The right of withdrawal does not apply to the following contracts: Contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, if the seal has been removed after delivery 

Sample revocation form If you want to cancel the contract, please fill out this form and send it back to:

Mariam Guede, Wendenstrasse 474, 20537 Hamburg, Germany or: info@miacosa.de - 

Sample revocation form:

I hereby revoke the contract I have concluded for the purchase of the following goods (*) - 

Ordered on (*)/received on (*) - 

Name - 

Address - 

Date -


English en